Terms and Conditions

SECTION 1 – DISCLAIMER AND LIABILITY WAIVER

By using Eatology Limited products or services, you acknowledge that you are doing so at your own risk, and have consulted with your doctor or other health professional about any change in your diet.

We do not claim our meal program, products, or services will alleviate, heal or cure any health condition or symptom. No product or service Eatology Limited offers is meant to diagnose, treat, prevent or cure any medical condition.

It is important to put your Eatology limited meals and perishable items in the refrigerator when you receive them. If you receive deliveries from Eatology limited or receive our products through any other means, you agree to properly and promptly refrigerate all meals until you plan to eat them. Since all of our food is fresh and preservative-free, it will go bad if not properly cared for.

Finally, by using our website, you acknowledge that you have read and agree to our Terms & Conditions and Privacy Policy.

SECTION 2 – PAYMENTS

Payment is due upon purchasing your Eatology Limited product or program online, and prior to the delivery of any products.

SECTION 3 – DELIVERY DISCLAIMER

All Eatology Limited products are to be kept refrigerated until consumed, and freshness cannot be not guaranteed past the 3rd day upon receipt. It is up to the client to maintain freshness once received. We will do our best to deliver your meals to you in accordance with your specifications. However, if you are not home to receive the order or there is no safe place to leave it, we cannot guarantee a re-delivery.

In order to help the delivery process, please provide us with as much information as you can to help us locate your home, business or apartment. We will not be liable if unclear delivery information causes you to miss your order.

Once the delivery has been made based on your specifications, we are no longer responsible for any damage or delay on part of other persons, circumstances, or for the security of its contents. If you think the contents have been tampered with, please let us know as soon as possible so we can find a more suitable arrangement for the next delivery.

SECTION 4 – OWNERSHIP OF BAGS

The cooler in which delivery arrives belong to Eatology Limited. Please leave the cooler bags at the delivery address so that they can be collected each morning/evening by our couriers and be reused. If you have any bags or icepacks remaining at the end of your subscription period, we will arrange collection from you at a convenient time. If bags are not returned, we reserve the right to invoice you for them at the rate of HKD50 per bag.

SECTION 5 – MODIFICATIONS & CANCELLATIONS TO PROGRAMS

Because everything is specially made to order, we require a minimum of 48-hours notice prior to delivery for any changes, including but not limited to paused delivery, delivery address changes, food restrictions, and delivery window changes.. Purchases are non-refundable, but eligible for store credit if cancelled before the deadline.

SECTION 6 – WEATHER & TRAFFIC ALLOWANCES

We cannot guarantee delivery within your selected time slot, due to many reasons, including weather, traffic, and other factors outside of our control. In instances of inclement weather, we hold the right to cancel our deliveries in order to avoid putting our delivery teams at risk. In such a case, we will notify you as early as possible. As both traffic and weather are outside of Eatology Limited’s normal control, refunds will not be issued for affected orders.

SECTION 7 – DISCLAIMER

This site and all contents of the site are provided on an “AS IS” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, and that Eatology Limited shall not be liable for any damages of any kind related to your use of this site and our services.

All content displayed on https://www.eatologyasia.com/ including text, graphics, images and other material is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the expert advice of your nutritionist, physician or other qualified health provider with questions you may have regarding a medical diagnosis or condition. Information and resources found on this website are based on the opinions of the creator and should not be used to make health changes or to determine a diet. No food, product or service mentioned on, or available from or through this page is intended to diagnose, treat, cure or prevent disease.

You acknowledge that Eatology Limited (Eatology) is our trade mark and that you may not use the name.

SECTION 8 – INDEMNIFICATION

You agree to defend, indemnify and hold Eatology Limited, its employees, officers, board of directors, consultants, agents and affiliates harmless from and against any and all claims, damages, costs and expenses, including costs and attorney’ fees, arising from or related to your use of the site and our services.

SECTION 9 – SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this website are protected by copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed to Eatology Limited. The website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Eatology Limited.

The contents of our website is intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our website. You may download or copy the contents and other downloadable materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the website, or any related software.

SECTION 10 – COMMUNICATIONS

You agree that Eatology Limited may send electronic mail to you for the purpose of advising you of changes or additions to this website, any Eatology Limited products or services, or for such other purpose(s) as Eatology Limited deems appropriate. You have the option to opt-out of marketing communications.

SECTION 11 – IMAGES

The images and colors displayed on the website do not necessarily represent or depict actual meal programs or food offered by Eatology Limited. Meals and meal programs are subject to change without notice.

SECTION 12 – INACCURACY DISCLAIMER

From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

SECTION 13 – CHOICE OF LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the law of Hong Kong. The parties irrevocably agree that the courts of Hong Kong shall have exclusive jurisdiction to settle any dispute that may arise out of, under, or in connection with the use of the Website and the purchase of goods from Eatology Limited, and to submit all disputes to the jurisdiction of the law of Hong Kong.